GOAL/QPC is a leader in the world of Quality Management. GOAL/QPC’s concisely written pocket guides, known as Memory Joggers, enable people at all organizational levels to learn and apply tools, methods, and processes that are critical to attaining world-class organizational excellence. With over 12 million copies in circulation, our customers value our Memory Joggers as stand-alone learning resources or for use in a training environment. Made popular with our trademark format of “Why use it? What does it do? How do I do it?” and published in a pocket sized spiral binding, users can quickly find and acquire knowledge and insight from our leading edge book content.